Support Center
We're here to help.
What we can help with
Pick a topic and we'll route your message.
Including the family member, document, or date involved helps us resolve things on the first reply.
- Account and sign-inReset a password, update the email address on your account, or recover access when a verification code does not arrive. If you signed up on a phone and now want to use a tablet, the same login works across every device.Message us about this
- Documents and recordsUpload lab results, visit summaries, and imaging reports, then tag them so they surface in the right place on the timeline. We can help if a scanned file fails to process or a document appears under the wrong family member.Message us about this
- Family groups and sharingInvite a partner, sibling, or caregiver to a family group and set what each person is allowed to see. Permissions are per person and per record, so you control exactly how much a new member can access.Message us about this
- Kai, the AI assistantKai answers questions about documents you have uploaded and helps you prepare for appointments. If a Kai answer looks wrong or is missing a record you know you added, tell us which document and we will investigate.Message us about this
- Billing and subscriptionsSubscriptions are billed through the App Store or Google Play. We can help you confirm what plan you are on, but cancellations and refunds are processed by Apple or Google under their own policies.Message us about this
- Privacy and data requestsRequest an export of your data or ask us to delete your account and everything stored with it. Choose Data Request or Account & Data Deletion in the form below so it reaches the right person.Message us about this
Common questions
Frequently asked questions
Still deciding whether Kaizen Health fits your family? Read how Kaizen works or review our privacy policy to see how health data is handled.
Send a message using the form on this page and select Account & Data Deletion as the topic. We remove your account, uploaded documents, and associated health records. Confirm the request from the email address on the account so we can verify it belongs to you.
Records are encrypted, access is permission-based, and every family group member only sees what you have explicitly shared with them. Our full data handling practices are described in the Kaizen Health privacy policy.
Large scans and photos take a few moments to process before they appear on the timeline. If a document is still missing after a few minutes, or it was filed under the wrong family member, contact support with the file name and upload date.
Kaizen Health subscriptions are managed by the App Store or Google Play, so cancellations happen in your Apple or Google account settings rather than in the app. Contact us if you need help confirming which plan is active.
Yes. Anyone you invite to a family group can be given a narrow set of permissions, so a professional caregiver can see medications and appointments without gaining access to your full record history.
Contact support
Find us
Our Location
1875 Mission St Ste 103San Francisco, CA 94103